Systems Engineer II

Metasource, LLC

• IT point of contact at the Elmsford location.
  • Environment contained multiple domains, 100+ PCs, industrial scanners, virtualization & production servers. Performed hardware and software maintentnance and troubleshooting. and issues.
• Assisted end users in other locations via Zoho Helpdesk.
• Domain Administrator
  • Managed Active Directory, assisted in Adaxes integration.
  • Configured GPO as needed.
  • Oversaw local network file system security & associated groups.
• Oversaw testing of Windows 11 compatibility with all in-house apps before deployment.
• • Administered Microsoft Teams for VOIP, using Powershell for configuration.
  • Created and modified Exchange mailboxes and policies.
  • Onboarded devices to Microsoft Intune and assisted in profile development.
  • Oversaw company devices within Microsoft Intune and Defender for Endpoint.
  • Administered Microsoft Azure AD (Microsoft Entra ID).
  • Developed and regularly updated Intune Apps for Company Portal.
  • Rapidly responded to threats within Defender Portal and Security and Compliance Portal, including newly released CVE from MITRE and CISA.
• VMWare Administrator: Created and administered virtual machines within VSphere.
• Created Powershell scripts as needed for VisualCron vm.
• Assisted in troubleshooting all Papervision Capture automation steps written in C#.

Technical Support Specialist

Ellucian @ Manhattanville College

● Provided end user support through Zoho help desk ticketing system.
● Configured and deployed laptops and desktops, including re-imaging through PXE.
● Performed hardware maintenance, repairs, and replacement.
● Trained end users in OneDrive and Network Shared Drives.
● Account handling through Active Directory.

Junior Network Administrator

Ellucian @ Manhattanville College

● Assisted with deployment of Cisco and Aruba switches onto network infrastructure.
● Set up and maintained ethernet (RJ45 CAT 5e & 6) and fiber wiring.
● Configured and maintained telecom devices, including Cisco VOIP phones.
● Maintained, configured, and assisted in troubleshooting with wifi access points.